AI assistant — Support triage and draft replies — 8-hour pilot

Organize incoming requests and prepare replies grounded in your support policies.

Scope and booked hours

1 hour of scoping, 4 hours of configuration, 2 hours of testing and 1 hour of handover; one request source and up to ten intent categories.

Target deliverables

Planned verification

Each test checks categorization, policy accuracy and escalation; all outgoing replies require human approval.

Measurement

Handling time, correct classification rate and edits per draft.

What to prepare

Approved policies, 30 redacted examples and access to a compatible tool.

Offer-specific exclusions

24/7 operations, voice agents, refunds and autonomous replies are excluded; no custom connector is included.

Terms

One cart unit reserves all the hours shown for this offer. This is a time-based service: listed deliverables are the target scope, subject to access and source checks. Priorities and scheduling are agreed before kickoff. Preparation, testing and handover time are included in the total. No additional hours are billed without approval. Remote, non-physical service with no shipping. Prices are in Canadian dollars, plus applicable taxes. Third-party licences, subscriptions, API fees and hosting are excluded. Only authorized data may be used; AI outputs require human review. No savings, sales or performance are guaranteed. Independent training and services provided by Inovago.