Shopify conversion and customer journey audit

SCOPED SERVICE · REMOTE · FR / EN

Turn customer friction into a practical improvement plan.

For stores with visits but too many unanswered questions, abandoned journeys or hard-to-find products.

Request a proposal

What the engagement can cover

Review a representative path from homepage to product, cart and checkout entry on desktop and mobile.
Assess offer clarity, product information, navigation, calls to action and visible reassurance.
Review available analytics to distinguish observed friction from assumptions; flag accessibility and performance issues for follow-up.

Deliverables to agree on

An annotated list of findings with the affected pages.
A prioritized backlog based on impact, effort and dependencies.
A measurement plan for the changes you decide to test.

How to get started

Describe your goal and context.
We confirm scope, deliverables, estimated hours and schedule.
You approve the proposal before work begins; additional work is agreed separately.

What to prepare

Share your store URL, main customer group, priority products and recent analytics if available. Access is limited to what the review requires.

Scope and limitations

Implementation, custom development and formal accessibility certification are separate scopes. No conversion increase or accessibility-compliance outcome is guaranteed.

The proposal specifies pricing in Canadian dollars and applicable taxes. An enquiry does not commit you to a purchase.

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