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Local business programs — Sherbrooke & Estrie
Inovago · Sherbrooke & Eastern Townships
AI skills.
Practical work, close to home.
Seven guided programs to turn a real business task into useful learning. Local retail, services, administration and operations: choose your starting point.
Guided workshopsPractical exercisesFrench or EnglishBy proposal
Remote delivery. In-person sessions in Sherbrooke or the Eastern Townships by arrangement, subject to availability.
AI at the scale of your business
Your neighbourhood. Your work. Your next step.
Prepare a customer reply in Fleurimont, clarify a bilingual offer in Lennoxville or improve a Rock Forest shop’s buying journey. Exercises start with situations close to everyday work.
The examples are fictional. Work is adapted to your tools, team and authorized information, with human review.
Choose a result to work on
The seven programs
Durations are planning estimates. Scope, duration, group size and price are confirmed in a proposal before enrolment.
PROGRAM 01Productivity
OpenAI · ChatGPT
ChatGPT — A more efficient office
Turn recurring requests into working methods your team can reuse.
View modules and the local exercise
Who is it for? Administrative teams, retailers and service businesses.
The local exercise
A fictional Fleurimont service business receives quote requests, availability questions and customer follow-ups. Build a way to prepare replies without inventing prices or deadlines.
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Choose a useful task
Map three repeated tasks. Choose the first exercise based on time spent, possible errors and the information needed.
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Write a useful prompt
Specify context, authorized information, tone and output format. Ask the tool to identify missing information.
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Draft and review
Prepare an email, meeting notes and a customer reply. Verify every fact, price and commitment.
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Share the method
Create a small prompt library, assign a reviewer and compare the same task before and after the workshop.
Deliverables worked on during the program
- Three reusable prompt templates
- A reply review checklist
- A short team procedure
Final practice. Produce a complete reply to a fictional enquiry without inventing a price, and explain the checks performed.
What to prepare. An authorized ChatGPT account and fictional or expressly approved examples.
PROGRAM 02Internal tools
OpenAI · Codex
Codex — From idea to prototype
Learn to scope and test a small tool for a concrete business need.
View modules and the local exercise
Who is it for? Entrepreneurs, digital leads and teams working with a developer.
The local exercise
A fictional downtown Sherbrooke retailer wants to compare margin at different delivery costs. Prepare a local calculator with fictional data and visible assumptions.
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Scope the prototype
Define users, calculations, inputs, expected outputs and the limits of the first experiment.
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Build in small steps
Use Codex to prepare the interface and logic of a prototype in a separate working environment.
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Test what matters
Check calculations against known values, empty inputs, extreme values and mobile display.
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Prepare the handover
Document behavior, limitations, changes and review steps before any production deployment.
Deliverables worked on during the program
- A short requirements brief
- A teaching prototype within the agreed scope
- A test checklist and handover notes
Final practice. Compare three prototype results with manual calculations and document one corrected issue.
What to prepare. Codex access, a suitable computer and a test environment. Access, licences and starting skills are checked when scoping.
PROGRAM 03Research
Google · Gemini
Gemini — Research for better decisions
Turn an unclear question into a sourced summary that supports your next decision.
View modules and the local exercise
Who is it for? Managers, sales leads and marketing teams.
The local exercise
A fictional Lennoxville business wants to adapt an offer for French- and English-speaking customers. Compare public information and draft two versions of the same message without assuming market demand.
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Frame the question
Define the decision, geographic area, comparison criteria and information actually needed.
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Organize the research
Develop a query, select public sources and record links with access dates.
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Verify findings
Separate facts, assumptions and unknowns. Check quotations, figures and conclusions against original sources.
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Make a recommendation
Prepare a one-page memo, a comparison table and a next step proportionate to the evidence.
Deliverables worked on during the program
- A research brief
- A source and criteria table
- A decision memo with uncertainties
Final practice. Support a recommendation with three verified sources and identify what the research cannot establish.
What to prepare. An authorized Gemini account. Workspace exercises depend on available licences and features.
PROGRAM 04Organization
Anthropic · Claude
Claude — Clear documents and processes
Make documents easier to understand, compare and share.
View modules and the local exercise
Who is it for? Managers, operations teams and professional services.
The local exercise
A fictional Eastern Townships manufacturer needs to compare supplier proposals and draft an onboarding procedure. Use fictional documents without confidential commercial information.
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Prepare the documents
Choose authorized documents, name versions, remove unnecessary information and specify the desired result.
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Compare without extrapolating
Extract useful criteria, identify differences and request references to the source passages. Flag missing information.
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Write a procedure
Turn a workflow into clear steps, responsibilities and checkpoints.
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Validate and maintain
Review numbers and quotations. Assign a document owner and an update method.
Deliverables worked on during the program
- A comparison matrix
- A procedure based on the exercise
- A document review checklist
Final practice. Trace a summary back to source passages and resolve at least one ambiguity in the procedure.
What to prepare. An authorized Claude account and fictional or approved documents. Features depend on the available plan.
PROGRAM 05Local marketing
Facebook · Instagram · Meta
Meta — Local marketing that stays focused
Build a coherent local campaign with a specific offer and useful measures.
View modules and the local exercise
Who is it for? Retailers, restaurants, makers and service businesses.
The local exercise
A fictional Jacques-Cartier retailer prepares a seasonal offer for Sherbrooke. Design posts and a campaign plan that fit its budget and service capacity.
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Clarify the local offer
Define the audience, service area, value and terms. Check evidence for marketing claims.
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Prepare content
Draft three post angles, a visual brief and answers to common questions. Review AI-assisted writing.
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Plan the campaign
Connect the objective, audience, proposed budget and landing page. Prepare an advertising draft without spending during the exercise.
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Read useful measures
Distinguish interactions, qualified enquiries and sales. Prepare a cost table and decide when to continue, change or stop a test.
Deliverables worked on during the program
- A two-week content calendar
- Three draft posts
- A campaign brief and tracking checklist
Final practice. Present a campaign with an explicit offer, proposed spending cap and success measure.
What to prepare. Authorized access if an account demonstration is planned. Advertising spend and final visual production are excluded.
PROGRAM 06E-commerce
Shopify · Local commerce
Shopify — From local shop to online cart
Clarify the buying journey and prepare changes you can measure.
View modules and the local exercise
Who is it for? Physical stores, makers and Sherbrooke businesses selling online.
The local exercise
A fictional Rock Forest shop wants to make online ordering with Sherbrooke pickup clearer. Work on a product page, local information and the path to the cart.
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Understand the journey
Review the mobile site, identify obstacles and choose one priority page.
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Structure a useful product page
Clarify benefits, verified features, common questions and applicable commercial terms.
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Clarify local service
Prepare pickup, availability and delivery messages based on actual capacity.
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Test and measure
Compare the journey before and after, check links and define tracking for cart additions, enquiries and costs.
Deliverables worked on during the program
- A prioritized improvement list
- A revised product or content page in draft
- A buying-journey verification procedure
Final practice. Have someone test the journey on a phone and confirm that the offer, fees and receiving method are clear.
What to prepare. Authorized Shopify access. Changes are prepared in draft or in a test environment; publication is agreed separately.
PROGRAM 07Operations
AI · Processes · Teams
Automation — One less repetitive task
Choose a repetitive process, design a limited test and check whether the gain justifies its cost.
View modules and the local exercise
Who is it for? SME owners, administration, sales and operations leads.
The local exercise
A fictional Sherbrooke service business receives website enquiries. Design and test a classification and follow-up preparation workflow using fictional requests.
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Measure the starting point
Describe the steps, frequency, time spent and current errors. Choose a low-risk task for the first test.
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Design the workflow
Define the trigger, required information, human checks, access and exception handling.
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Test with fictional data
Prepare a prototype using available tools. Try normal, incomplete and failed cases and record the results.
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Decide what comes next
Compare work time, subscriptions, maintenance and corrections. Define an owner, a manual stop and deployment conditions.
Deliverables worked on during the program
- A process map
- A testable prototype or scenario, depending on access
- A cost estimate and a continuation decision
Final practice. Demonstrate a successful case, a rejected case and a manual stop, then explain the estimated total cost.
What to prepare. Authorized tools and access, a process owner and fictional data. Production integration and ongoing maintenance require an agreement.
A simple progression
Learn. Apply. Verify.
01 · Scope
Choose a useful task. We agree on starting skills, access, language and the intended deliverable.
02 · Practice
Work through an authorized example in short steps, with explained corrections.
03 · Reuse
Organize the templates and procedures you worked on and decide how to track their use.
The right measure depends on your goal.
Time after review, correction count, clarity of a reply or reliability of a calculation: measure observable progress before scaling up.
Your next step
Which problem would you like to solve first?
Tell us your business, town, group size and one task you would like to improve. Inovago can then prepare an appropriate proposal.
An enquiry does not commit you to a purchase.
Before you begin
Is this an instant-access online course?
These are guided programs organized on request. They do not include automatic access to a video course. Dates and delivery arrangements are agreed before enrolment.
How much does a program cost?
Price depends on scope, preparation, format and group size. The proposal sets out cost, applicable taxes, deliverables and any travel charges. Suggested durations are not prepaid packages.
Are subscriptions and advertising included?
Tool subscriptions, licences, API fees, hosting and advertising spend are excluded unless expressly included in the proposal. Exercises depend on available features and access.
Can we combine programs or use our own examples?
A proposal can combine modules around a shared goal. Public, fictional or expressly authorized examples can be used after agreeing on sharing and verification rules. Your team validates deliverables before use.
Is this an official certification?
These are independent Inovago programs, without vendor certification, affiliation or institutional accreditation. No sales, ranking or productivity outcome is guaranteed.
Inovago · 6594409 Canada inc. · Independent programs for businesses in Sherbrooke and the Eastern Townships. Platform names and logos identify the tools covered and do not imply affiliation.