Frequently asked questions — services and orders

Start with the outcome you need and the obstacle you face. The service directory separates Shopify, marketplaces, marketing, AI and training. For a multi-step project, request a scoped proposal.

One unit is one hour of work, not a complete project. Scope, priorities, access and scheduling are agreed before work begins. Additional hours require approval.

We first agree on the scope, deliverables, dependencies and estimated work. The proposal specifies the price in Canadian dollars and applicable taxes. An enquiry does not commit you to a purchase.

No. Unless expressly included in the agreed proposal, software subscriptions, app licences, advertising spend and third-party charges are separate from service fees.

Yes. The plan can be adapted for beginners, intermediate users, advanced users or managers. We agree on participant roles, starting levels, group size and objectives before the session.

No. In the hourly catalogue, quantity represents hours of an agreed session or preparation, not participant count. The group format and preparation time are confirmed separately.

Support is available in French and English. Remote work can be planned; in-person sessions, travel, availability and any associated costs must be agreed in advance.

Your organization, website, main goal, current obstacle and preferred timeline. Add a budget range if known. Do not send passwords, confidential records or unnecessary personal information.

No. The work can improve the foundations of your project, but sales, search rankings, AI citations and platform approvals depend on factors outside Inovago's control.

No vendor certification, official partnership or recognized accreditation is claimed unless expressly stated and verified for a particular offer.

Use role-based access and share only the information needed for the agreed task. Training examples must be public, fictional or authorized. Your organization's data and tool-use rules remain applicable.

The existing order FAQ is retained below. For a specific order, provide its number when contacting support; the applicable store policies remain available on the site.